Refund Policy

Single treatment cancelled in time

If you cancel or reschedule at least 24 hours before your appointment, any amount already paid for that appointment is fully refunded (or, if rescheduling, carried over to the new date).

Single treatment cancelled late

If you cancel less than 24 hours before your appointment, 10% of the booking value is retained and the remainder refunded, as described in our Booking and Cancellation Policy.

Cancellation by the salon

If we cancel your appointment and you do not want to reschedule (with the extra 20 minutes offered), you receive a full refund of any amount paid.

Package refunds

If you cancel an active package, hours you have already used are charged at the standard rate, not a proportional rate. For example, on a 10-hour, €550 package where 3 hours were used, the used hours are charged at €60/hour (3 × €60 = €150), and the remaining €300 is refunded.

This method reflects that package pricing is a bulk discount conditional on completing the package; mandatory consumer protection rights are not affected by this calculation method.

Gift certificates

Refund rights for a gift certificate follow the terms stated at the time of purchase and our Gift Certificates document, together with any mandatory statutory withdrawal right that applies to your purchase.

Products reserved for pickup

If you reserve a product for pickup in the salon and do not complete the purchase, any deposit paid specifically for that reservation is handled as agreed at the time of reservation, or refunded if the product could not be provided.

Method and timing

Refunds are made using the same payment method used for the original payment, and are generally processed within a reasonable number of business days after approval, subject to processing times of your bank or payment provider.

Dissatisfaction with the result

If you are not satisfied with a treatment result, this does not automatically entitle you to a refund. We will first offer a consultation, followed by an assessment, and, where professionally justified, a corrective treatment — potentially with a different specialist. Your mandatory statutory rights in respect of non-conforming services remain fully available in addition to this process.

Mandatory rights

Nothing in this policy limits any right you have under mandatory Croatian or EU consumer protection law.